Ezsands168 Privacy Policy – Our Commitment to Protecting Your Personal Data

Welcome to the ezsands168 Privacy Policy page. ezsands168 ("we", "our platform") is an online betting platform operating in Malaysia, fully committed to protecting the privacy of all our members and users.

This Privacy Policy explains how ezsands168 collects, processes, stores, uses and protects your personal data when you use the ezsands168.app website, register an account, make deposits via Touch 'n Go eWallet, GrabPay, DuitNow or FPX, or interact with any of our services including sports betting, live baccarat, slots, jackpot, roulette and virtual sports.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. If you have any questions about this Privacy Policy, please contact our Privacy Officer using the details provided at the end of this document.

Ezsands168 collects various types of personal data from our members for the purposes set out in this Privacy Policy. The following are the categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. ezsands168 does not collect sensitive data such as medical information, religious beliefs, or the political views of our members.

Ezsands168 collects your personal data through a range of transparent and lawful methods. The following are the primary ways we obtain your information:

• Account registration: When you register a new account at ezsands168, you are required to provide basic personal information such as your name, email, phone number, and date of birth. This information is needed to create and verify your account identity.
• KYC verification process: To comply with Malaysian legal requirements on anti-money laundering (AML), we may request a copy of your MyKad or passport during the Know Your Customer (KYC) process.
• Financial transactions: Each time you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), or make a withdrawal, the transaction details are automatically recorded in our system.
• Platform usage: Technical and behavioural data is collected automatically when you browse the ezsands168 website, play slots, place Sports Betting wagers, or use any feature on our platform.
• Communications with us: When you contact the ezsands168 customer support team via live chat or email, those conversations are recorded for training and service improvement purposes.
• Cookies and similar technologies: ezsands168 uses cookies and other tracking technologies to collect data on how you interact with our platform. Further details are provided in Section 7.

Ezsands168 uses the personal data collected solely for the following purposes. We will not use your data for any other purpose without first obtaining your consent:

• Account management: Creating, verifying, managing, and securing your ezsands168 account, including login processing and account security management.
• Transaction processing: Securely processing your deposits and withdrawals via designated payment methods such as DuitNow, GrabPay, and FPX.
• Legal compliance: Meeting Malaysia's legal requirements including the PDPA 2010, AML (Anti-Money Laundering) obligations, and directives from relevant authorities.
• Platform security: Detecting, investigating and preventing fraud, money laundering, multiple account usage and any other suspicious activity that could harm the platform or other members.
• Service improvement: Analysing usage patterns to improve the gaming experience at ezsands168, develop new features, and optimise platform performance.
• Service communications: Sending important notifications regarding your account, security updates, transaction confirmations, and relevant service information.
• Marketing (with consent): If you have consented to receive marketing communications, we may send you information about promotions, bonuses, new game offers, and the latest ezsands168 news. You may withdraw this consent at any time.
• Responsible gaming: Monitoring betting patterns to identify members who may need support related to responsible gaming and providing appropriate assistance.

Ezsands168 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, under the following limited circumstances, we may share your data:

• Payment service providers: To process your financial transactions, the necessary information is shared with authorised payment processors such as FPX, Touch 'n Go, GrabPay, and Boost. All such providers are bound by strict confidentiality agreements.
• Game software providers: Some games on the ezsands168 platform are developed by licensed third-party software providers. Minimal data required to operate these games may be shared with them under strict confidentiality terms.
• Legal authorities: ezsands168 will disclose your personal data to Malaysian authorities (such as PDRM, SPRM, or Bank Negara Malaysia) when required by law, court order, or official directive from a competent enforcement agency.
• Fraud prevention services: We work with certified identity verification and fraud prevention service providers to safeguard the security of our platform and all members.

Ezsands168 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure:

• Data encryption: All sensitive data is encrypted using AES-256 standards at rest and SSL/TLS in transit.
• Access controls: Access to members' personal data is restricted to ezsands168 staff who require it to perform their duties, and all access is logged and monitored.
• Regular security audits: We conduct regular security assessments and penetration testing to identify and address any system vulnerabilities.
• Data backup: Your data is regularly backed up to secure servers to ensure continuity of service.

Data Retention Period: ezsands168 retains your personal data for as long as your account remains active or as long as necessary to provide services to you. Following account closure, financial data and transaction records are retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements. Other data not required for legal purposes will be deleted within 2 years of account closure.

Ezsands168 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the ezsands168 platform and prevent you from logging in or using certain features.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by ezsands168:

To exercise any of the rights listed above, please contact ezsands168's Privacy Officer by email at privacy@ezsands168.app. We will verify your identity before processing any request relating to your personal data.

Ezsands168 is an online betting platform that for individuals aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that personal data of a minor has been collected without our knowledge, we will promptly take steps to delete that data and close the relevant account. If you believe your child or someone under the age of 18 has registered on the ezsands168 platform, please contact us immediately at support@ezsands168.app.

The ezsands168 platform may contain links to third-party websites or services. This Privacy Policy applies solely to the ezsands168 platform and does not cover the privacy practices of those third-party websites.

Ezsands168 is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the Privacy Policy of every website you visit before providing any personal information.

In certain circumstances, your personal data may be transferred to, stored at, or processed by servers located outside Malaysia — particularly for the purposes of operating game software and platform infrastructure. When this occurs, ezsands168 ensures that:

• Such data transfers comply with Malaysia's PDPA requirements on international data transfers.
• Data recipients outside Malaysia are held to data protection standards equivalent to or higher than those required under Malaysian law.
• Binding and adequate data transfer agreements have been put in place with all overseas data recipients.

By using the ezsands168 platform, you consent to such data transfers in accordance with the terms set out in this Privacy Policy.

Ezsands168 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or service improvements. When we make material changes to this Privacy Policy, we will:

• Updating the "Effective Date" at the top of this page.
• Sending email notifications to all registered ezsands168 members regarding important changes.
• Displaying a prominent notice on the ezsands168 platform homepage for at least 14 days after the changes take effect.

Continued use of the ezsands168 platform after a change notice has been published will be considered your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ezsands168 handles your personal data, please contact our Privacy Officer:

• Privacy Email: privacy@ezsands168.app
• General Support Email: support@ezsands168.app
• Live Chat: Available 24/7 directly within the ezsands168 platform
• Response Time: Under 2 hours for email, instant for live chat

For enquiries regarding your rights under Malaysia's PDPA, you may also contact the Department of Personal Data Protection Malaysia (JPDP) directly. JPDP's contact details are available on the official website of the Ministry of Communications and Digital Malaysia.